Promotional T&Cs money back guarantee


    1. This Promotion is open to residents of the United Kingdom, excluding the Channel Islands and the Isle of Man, aged 18 or over, excluding employees of the Promoter, its agents, affiliates and anyone professionally associated with this Promotion.
    2. Purchase is necessary. Please retain an itemised receipt that states the time and date of purchase prior to claim, but within the Participation Period, as this will be required for claiming and in order to receive a Refund. Internet access, email address and a valid UK bank account are required.
    3. The participating products included within this Promotion are the Veet Bikini Expert Kit and the Veet Expert Hair Removal Cream 200ml (each a “Participating Product”).
    4. Purchase Periods:
      1. Tesco in-store and online: Purchase a Veet Bikini Expert Kit between 00:01 BST on the 24 of July 2024 and 23:59 BST on the 3 of September 2024 inclusive.
      2. Tesco in-store and online: Purchase a Veet Expert Hair Removal Cream 200ml between 00:01 BST on the 24 of July 2024 and 23:59 BST on the 3 of September 2024 inclusive.
      3. Superdrug in-store: Purchase a Veet Expert Hair Removal Cream 200ml between 00:01 BST on the 19 of June 2024 and 23:59 BST on the 13 of August 2024 inclusive.
      4. Boots in-store: Purchase a Veet Expert Hair Removal Cream 200ml between 00:01 BST on the 24 of August 2024 and 23:59 BST on the 20 of September 2024 inclusive.
    5. How to Participate & Claim: Purchase a Participating Product from the relevant store during the product specific Purchase Period, then use the product as per the back of pack instructions. If you use the product and are not happy with the results, visit and complete the online form within 28 days from the date of purchase (the “Participation Period”). You must provide your personal details (full name, postcode and email address), the name of the retailer you purchased from, bank account details (name, sort code, account number), and upload a photo of your receipt along with the reason why you did not like the product (15 – 100 words) to claim your Refund of up to £8.99 for the Veet Expert Hair Removal Cream 200ml or up to £9.99 for the Veet Bikini Expert Kit.
    6. Further Participation & Claim Details:
      1. Claims received after 28 days from the date of purchase will be disqualified.
      2. If you purchased the product at a discounted price or with a voucher, your refund will be adjusted to take into account the reduction in the price paid.
      3. Purchases made using loyalty points or gift cards are excluded.
    7. Maximum of 1 claim is permitted per household for the entirety of the Promotion to which these terms apply. One itemised receipt per claim. The receipt must state the time and date of purchase, which must pre-date the claim date and time, but be within the Participation Period. No household may claim more than 1 Refund.
    8. The Refund: Following the receipt of a valid claim, each participant will receive 1 x cash back to the value of the Participating Product as itemised on the receipt up to a maximum of £8.99 for the Veet Expert Hair Removal Cream 200ml or £9.99 for the Veet Bikini Expert Kit (“Refund”). 
    9. Further Refund Details and Conditions:
      1. The Refund will be paid via BACS to the bank account provided upon claiming.
      2. Participants are responsible for providing correct bank account details and the Promoter will not be liable for any Refund payments made into the wrong bank account.
      3. If a customer purchased a discounted product, they will receive a Refund for the discounted value of the product only.
      4. Any claims received that do not meet the requirements as set out above or are received after the Participation Period will be void and invalid.
      5. If a customer purchased the product as part of a multiple product offer, each product will be deemed to have the same value paid so the customer will receive a Refund for the applicable portion of the total paid. For example, if a customer purchased the product as part of a 2 for £10 offer, they will receive a Refund of £5.
    10. Refund Notification: Claimants will be contacted via the email address provided upon claiming within 14 days of their claim and may be asked to provide evidence of identity and eligibility. Reasonable efforts will be made to contact the claimants. Once eligibility has been confirmed, a claim will be confirmed as valid.
    11. Refund Acceptance: Fulfilment of a Refund will take place within 28 days from the date of eligibility being confirmed. In the unlikely event that a Refund does not arrive within 28 days, the claimant must inform the Promoter by emailing If a claimant does not do so, the Promoter reserves the right to not reissue the Refund or limit its value at its sole discretion.
    12. The Promoter may request that the valid claimants participate in publicity arising from the Promotion. Participation is at the claimant’s discretion and is not a condition of Refund claiming.
    13. The Promoter seeks to run a fair and secure promotion and prevent abuse and cheating. If you enter in a way that is not consistent with these Terms & Conditions, your claim (and any of your associated aliases) may be disqualified. Any Refund awarded may be void and recoverable, and the Promoter reserves the right to bar you from entering future promotions for a period of at least six months. For this reason, the Promoter reserves the right at any point to:
      1. Verify the eligibility of claimants through multiple means by requesting such information it consider reasonably necessary for this purpose. Refund may be withheld until verification is completed.
      2. Disqualify claims that are not made directly by the individual entering the Promotion.
      3. Disqualify claims made using anonymous email services such as, but not limited to, GuerillaMail, Dispostable or Mailinator.
      4. Disqualify bulk claims from individuals, trade, consumer groups or third parties, incomplete claims and claims submitted by macros or other automated means.
      5. Disqualify claims beyond the maximum allowed, or those using techniques such as ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using aliases or identities other than their own or any other means.
      6. Disqualify claimants who tamper with the entry process.
      7. Disqualify claimants which, in some other way, do not meet the requirements of these Terms & Conditions.
      8. Cancel, modify or suspend the Promotion should it not be capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion.
    14. The Refunds are not transferable or exchangeable and cannot be redeemed for any other form of compensation.
    15. No responsibility can be taken for claims which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be delivered for any technical, delivery or other reason. Proof of sending will not be accepted as proof of receipt. The Promoter does not guarantee continuous or secure access to
    16. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion (JS14413) or accepting or using the/a Refund(s), except for any liability which cannot be excluded by law.  Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.
    17. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances.
    18. If any part/s of these Terms & Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
    19. By claiming, you will be deemed to have agreed to be bound by these Terms & Conditions.
    20. If there is a discrepancy between these Terms & Conditions and those in any promotional material, these Terms & Conditions will prevail.
    21. These Terms & Conditions are governed by English law and their interpretation and application will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Residents of Scotland and Northern Ireland may bring proceedings in their own jurisdiction.
    22. All data will be handled in accordance with the following Privacy Policy:
      1. The Promotor is in the role of data controller responsible for the processing of personal data. The Promoter is committed to protecting the data privacy rights of all participants, in strict compliance with any applicable Data Protection Law in the UK, including the UK General Data Protection Regulation (UK GDPR), Electronic Communications Regulations 2003 (PECR) and the Data Protection Act 2018. The Promoter confirms that any personal data, processed in connection with the Promotion, will only be collected, saved or processed for the purposes of the administration of the “Veet – money back guarantee” (hereinafter the “Promotion”) unless participants have consented to the processing of their personal data for different purposes on our website(s), including direct marketing and sharing personal data with third-party controllers for the analysis of their consumption habits and their propensity to purchase.

        More details on Promoter’s general processing of personal data are available at

      2. Categories of personal data – Within the Promotion, the Promoter will collect from the participants the following categories of personal data through designated online form accessible from consumers’ full name, postcode and email address, the name of the retailer the consumer purchased from, bank account details (name, sort code, account number), photo of a receipt serving as a proof of a purchase along with the reason why the consumer did not like the product.
      3. Purpose of the processing and legal basis – Participants’ personal data submitted in connection with the Promotion will be processed by the Promoter for the purpose of administering and managing the Promotion and, in particular, to (i) allow participants to register for the Promotion, (ii) administer the Promotion and participants´ feedback, and (iii) provide a refund for the indicated product. Legal basis for this processing of participants’ personal data is these Terms & Conditions, which represent a contractual agreement between participants and the Promoter [i.e., art. 6 (1) (b) (UK) GDPR].
      4. Data retention – The Promoter will only retain participants’ personal data as long as reasonably required for the purposes as set out in this privacy policy or otherwise to comply with legal or regulatory requirements applicable to the Promoter. When participants’ personal data is processed (i) for the performance of a contract with the Promoter, the Promoter retains participants’ personal data for a period of 7 years following the end of the Promotion (solely for winners); (ii) for meeting legal and regulatory requirements, the Promoter retains participants’ personal data as it is set out by applicable laws; and (iii) in all other cases, participants’ personal data is processed for up to 2 years from the date of last interaction with participants (specifically for marketing purposes unless the participant opts-out from the newsletter distribution).
      5. Data sharing – Personal data collected within the Promotion will be accessed, as data processor(s), by our third-party vendor(s) providing support and assistance in relation to the Promoter’s website, database or IT services and software. For the management of the Promotion, we have further appointed as data processor based on relevant data processing agreement: PromoVeritas Ltd. is incorporated and registered in England and Wales with company number 04437132 whose registered office is at Monument House, 215 Marsh Road, Pinner, HA5 5NE.
      6. Transfer to other countries – Personal data may be transferred outside the UK and the EEA, including the USA, by our third party-vendors acting as data processors on our behalf. For the transfer of personal data outside the UK and the EEA, appropriate safeguards have been adopted, including Standard Contractual Clauses adopted by the European Commission, resp. the UK Addendum, and Binding Corporate Rules as applicable within UK.
      7. Children – Since individuals aged 18 and over can participate exclusively in the Promotion, no data belonging to persons under the age of 18 will be processed and stored. In the event that the Promoter receives personal data belonging to persons under the age of 18, this data will be immediately deleted/destroyed. If a parent or holder of the parental authority notifies the processing of personal data belonging to persons under the age of 18, the promoter will immediately delete/destroy this data from the processing and storage facilities.
      8. The protection of your personal data – The Promoter undertakes to implement appropriate technical and organizational measures in order to ensure a level of security corresponding to the personal data belonging to the participants of the Promotion. In assessing the appropriate level of security, account shall be taken in particular of the risks posed by the processing of personal data, caused in particular, by accident or illegally, by the destruction, loss, modification, unauthorised disclosure or unauthorised access to personal data transmitted, stored or processed.
      9. Participants’ data protection rights – In connection with the processing of their personal data within the Promotion, participants have the following rights arising from the GDPR:

the right of access to personal data including right to request a copy of personal data;

the right to rectification (right to have their inaccurate personal data corrected or to have incomplete personal data completed without undue delay);

the right to deletion (right to have their personal data deleted without undue delay, if one of the legal grounds is given);

the right to restrict processing;

the right to data portability (in cases stipulated by law, right to obtain their personal data provided to the Promoter in a structured, commonly used and machine-readable format, and the right to pass this data to another data controller);

the right to object to the processing;

the right not to be the subject of any decision based solely on automated processing

the right to withdraw the consent at any time (provided that the processing was based on consent). To withdraw their consent, participants have to visit  or use opt-out function at any time through the unsubscribe function in our newsletter.

    1. Complaints – Participants have furthermore right to complain to the Information Commissioner (ICO). Details of how to file a complaint can be found on the ICO website at or by calling their helpline on 0303 123 1113.
    2. How to contact the Promoter – Questions, comments or requests concerning the personal data processing are welcomed and should be addressed to To opt out from consent, please visit or use opt-out function at any time through the unsubscribe function in our newsletter.

Promoter: RB UK Commercial Limited, 103-105 Bath Road, Slough, Berkshire, SL1 3UH.

© Copyright PromoVeritas Ltd 2024. All rights reserved.

      1. This document has been created for a specific promotion.  If used for a different promotion, it may not be fit for purpose.
      2. Changes made to this document will not be binding on PromoVeritas unless agreed in writing by us.  It is the Client’s responsibility to inform us of any such changes, as this may affect the legality, operation and delivery of the Promotion.
      3. Unauthorised copying of this document in whole or in part will constitute an infringement of copyright.